Up-leveling your customer service skills is one of the first things to master in order to grow your consumer base and turn passive browsers into returning buyers.
As a Shopify or e-commerce owner, you want to support your prospective buyers in their decision making process by being able to answer any questions that they may have. With automation tools like the Tidio app, it’s easier than ever to do just that!
As an owner of a successful Shopify e-commerce store myself , Tidio Chat has revolutionized the way I connect with my customers. Here are some of the few reasons why I would recommend it:
Reason #1: Chatbots to Fit Your Every Needs
Tidio offers a range of intelligent, AI-driven automated bots to add to your Shopify or e-commerce store, such as the:
- ‘Welcome New Visitors’ bot: This chat robot will send a greeting to everyone who is visiting your website for the first time.
- ‘Abandoned Cart Discount’ bot: This chat robot will offer a discount to the undecided. (Pro tip: You can stop up to 60% of your clients from abandoning their carts).
- ‘Order a Phone Call’ bot: This chatbot will ask your visitors if they’d like to talk on the phone to get more info about a product/service.
Or, you can create your very own chatbot to fit your business’ specific needs! Simply create your Tidio account and use the chatbot editor’s simple visual interface to easily modify your chatbot’s behavior for your desired end result.
While the technology that powers Tidio’s chatbots is sophisticated, installing the software is simple and quick!
Tidio Live Chat Bot
Most recently, Tidio introduced its Live Chat bot, a software that allows you to take complete control over your customer communications.
In use by over 300,000 businesses, the Live Chat feature allows you to engage your customers directly, helping to answer any questions they may have through real-time engagement.
Reason #2: Seamless Platform Integration
Tidio’s chatbots are user-friendly and make platform integration flawless for your e-commerce or Shopify store—something that I find useful for my cross-channel marketing and promotion efforts!
For example, Tidio’s tools and widgets easily integrate with Shopify, Messenger, WordPress, and many other marketing and promotion platforms!
Reason #3: Flexible Payment Plans
To support your business needs, Tidio offers a variety of flexible payment plans. And what’s more is, their free plan really is free! With it, you get visitor information, 3rd party app integration (e.g. Facebook messenger, Google analytics, etc.), and unlimited chats with up to 100 unique visitors!
Best of all, you can test a plan’s benefits with a free trial period with no credit card required.
As an owner of a successful online business, I use the Tidio app daily. Their tools automate my buyer communication so I can focus on scaling my business and implementing my marketing and growth strategies!
To learn more about my experience with automation tools, and how they can help you streamline YOUR e-commerce business, book a coaching call with me today!